Frequently Asked
Questions

To claim your properbet welcome bonus, register a new account, complete KYC verification, and make your first qualifying deposit. The welcome bonus is automatically credited to your account upon your first deposit — no promo code is required unless stated otherwise in the current promotion terms. Make sure to read the full bonus terms before depositing, as minimum deposit amounts, eligible games, and wagering requirements apply. Bonuses are available to verified players aged 21 and above only.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while table games like Sic Bo may contribute a lower percentage. Always check the specific bonus terms on properbet for the exact contribution rates and eligible games.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the wagering requirements associated with the specific promotion. Once the wagering requirement is fully met, the bonus balance converts to real cash that you can withdraw to your GCash, PayMaya, or bank account. If you choose to withdraw before completing the wagering requirement, any remaining bonus funds and associated winnings will be forfeited in accordance with properbet's bonus terms.

To reset your properbet password, click the "Forgot Password" link on the login page. Enter the email address registered to your account and properbet will send you a password reset link. Click the link in the email (valid for 30 minutes) and follow the instructions to set a new password. Choose a strong password that is at least 8 characters long and includes a mix of uppercase letters, lowercase letters, numbers, and symbols. Never share your password with anyone — properbet staff will never ask for your password.

If you suspect that someone has accessed your properbet account without your permission, contact our support team immediately at [email protected] or via live chat. Our security team will temporarily lock your account while the issue is investigated. Change your password immediately if you still have access. Also change the password for the email account linked to your properbet profile, and review your GCash or bank account for any unauthorized transactions. properbet uses SSL encryption and industry-standard security protocols to protect all player accounts.

You can set daily, weekly, or monthly deposit limits directly from your properbet account settings under the Responsible Gaming section. Lowering a limit takes effect immediately. Increasing a limit requires a mandatory 7-day waiting period before the change becomes active — this cooling-off period is intentional and designed to protect you from impulsive decisions. Setting a deposit limit is free and available to all verified properbet players at any time.

To activate self-exclusion, contact the properbet support team via live chat or email at [email protected]. The minimum self-exclusion period is 6 months. During this time, your account will be fully suspended — you will not be able to log in, deposit, or place bets. The exclusion can be extended indefinitely upon request. Our team processes all self-exclusion requests immediately, 24 hours a day, 7 days a week. For more details, visit our Responsible Gaming page.

PAGCOR operates a responsible gaming program for players across the Philippines. Mental health professionals and counseling services are also available in major cities including Manila, Quezon City, Cebu, Davao, and Makati. If you feel that gambling is negatively affecting your life or finances, please reach out to properbet's support team at [email protected] — we can guide you to appropriate resources and activate protective tools on your account immediately. You are never alone in this.